We just need to know your name, your order number, the item reference and your reason for the return.
#Julienne carrots mandoline full
If you want to cancel or change an order before it has been despatched please contact us and we will issue a full refund.If you, as a private individual (and not in the course of a business) buy from us over the website (without any face to face contact) you are entitled to change your mind, cancel your order and get a full refund.
If, for any reason, you, as a private individual, from within the UK, decide the goods you ordered are not what you want you can return them to us free of charge (within 30 days of receiving the goods). We want to ensure that you are happy with your purchases. Whilst we make every effort to fulfil every order promptly we are not liable for any failure to deliver, or delay in delivering items you have ordered due to reasons beyond our control. If, in the unlikely event, there is a delay with your order we will contact you to explain the situation, you may at this stage want to:-Ĭ) Continue with your order which we will despatch as soon as the stock is available. To avoid failed/delayed deliveries please provide special instructions when placing your order regarding where the parcel may be safely left, either on your property or with a designated neighbour. Orders placed on a Friday afternoon, Saturday or Sunday will be despatched on the following Monday (if it is a public holiday the order will be despatched on the next working day).
Orders received by midday will usually be delivered a day quicker than orders received later on the same day. Tracking information will be emailed to you and sent to a mobile number if provided. We will usually ask for a signature on delivery and will definitely require a signature if the delivery includes age restricted items, such as knives. Orders are despatched via the Royal Mail Tracked 48 hour or 24 hour (next day) service. We use Royal Mail for most of our deliveries. *Only one carriage charge will be applied to an order, even if there is more than one consignment. Delivery will be on the next working day (Monday-Friday). Provided your order for the UK is placed by 2.00pm on a working day (Monday-Friday). delivery will be within 2-3 working days (Monday – Friday). £3.95 Free Standardĭelivery FREE delivery in the UK on all orders worth £45 or more.
Delivery will be within 2-3 working days (Monday – Friday). FREE delivery in the UK on all orders worth £45 or more.ĭelivery Orders for less than £45 in the UK will incur a charge.
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